FAQ

How do I receive assistance with my order?

Our team of customer service representatives is standing by to assist customers along every step of the way - from just browsing, to ordering and shipping. You can reach our customer service department by clicking "contact us" page, chat box or whatsup. we will reply to you with in 24 hours!

Is shopping with Vega Girl safe?

We take your business seriously and, above all, want our customers to be happy. If any issue arises our customer service are always here to assist you. 

How to choose size?

We have detailed measurements of our sizing below our dress that are used for different countries. 

What countries does vega girl ship to and how long will arrive?

Vega Girl ship products to Addis Ababa. It generally take three-to-five weeks to arrive by standard shipping. This time frame begins from the time the payment is completed by the customer.  

Need To Change Something On My Order, How Can I Do That ?

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly. Once the parcel was processed and sent to the post office, we will be unable to make any changes.

Why Was My Order Canceled ?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for refund.

How Do I Use A Discount Code ?

If you have a discount coupon, when you go to “check out” page, you may find an option where you need to input the number, that’s how you use it.

Any Store Locations ?

We only do the business online .

How do I stop receiving emails from Vega Girl?

Vega Girl provides the option to opt-out of future messages at the bottom of every email we send.